PawTrim Pro Quality Guarantee
At Dr. Paw, we are confident in the outstanding quality of our PawTrim Pro paw trimmer. We stand for the highest standards in functionality, safety, and user-friendliness. Our one-year warranty underscores our confidence in the reliability and durability of the PawTrim Pro. We want you and your four-legged friend to enjoy stress-free and comfortable paw care.
What this warranty covers
This one-year warranty ensures that the PawTrim Pro is free from material and manufacturing defects when used normally and under usual conditions. The warranty includes:

Ceramic blades and trimmer attachments
Outer housing
The warranty is valid for one year from the original purchase date and covers normal wear and tear with proper use.

What is not covered?
Please note that this warranty does not cover the following components and damages:

Battery and battery cells
Cables and charging station
Electrical parts of the motor
Damage from dropping the device or improper use
Damage from liquids or moisture
Wear parts such as cutting heads after excessive use
Loss of accessories
Damage from failure to follow care instructions
Modifications to the device

Your trust in gentle paw care
Caring for your four-legged friend should be a positive experience. With the one-year warranty of the PawTrim Pro, you can be assured that we stand behind our product and provide you and your pet with reliable and pleasant paw care.
In case of warranty claim
Should a warranty case arise, please contact our customer service. Have your proof of purchase ready to substantiate your warranty claim. Our team will help you quickly and easily to ensure that you continue to enjoy the benefits of your PawTrim Pro.
Please note that the original purchase date and valid proof of purchase are required for warranty claims. The warranty is not transferable and applies only to the original purchaser.

We have noticed that inferior, counterfeit products are being offered in other online stores under the Dr. Paw brand.

Please be aware that Dr. Paw has never allowed third parties to market or sell our products.

To ensure that you receive a genuine PawTrim Pro, always buy directly from mydrpaw.com.

Only our original PawTrim Pro™ comes with our PawTrim Pro 1-year quality promise and offers the quality and safety you have come to expect from Dr.Paw.

Features of a genuine PawTrim Pro™:

• Exclusively available on MyDrPaw.com
  
• Bears the official Dr. Paw logo
  
• Contains an individual serial number for verification
  
• Comes with our official PawTrim Pro 1-year quality promise
  

If you have any doubts about the authenticity of a PawTrim Pro ™  or discover a counterfeit product, please contact our customer service immediately. We are committed to protecting our customers and the integrity of our brand.

Yes! The trimmer is designed to safely trim the fur without nicking the skin. It works by using a safe blade system where only the fur passes through, so there’s no risk of nicks or irritation. The blades move in a way that trims hair gently without ever touching the skin.

Plus, it’s quiet and low vibration, so your pet stays calm—even when trimming sensitive areas like paws, face, and ears.

Our trimmer operates at a low noise level (35dB which is even quieter than an electric toothbrush) with minimal vibration, making it much quieter than traditional clippers. Many pet owners report that their anxious pets tolerate it well.

Yes! The trimmer is designed to handle various coat types, including thick and long fur. For best results, brush out any mats or tangles before trimming.