Privacy policy

This Privacy Policy describes how Dr. Paw ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mydrpaw.com ("the Site") or otherwise communicate with us regarding the Site (collectively, "Services").

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/q6tuiv-zm/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/q6tuiv-zm/privacy_policy).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Services. The table below provides an overview of the categories of information collected and whether it is sold or shared.

Information We Collect Directly from You

When you interact with our Services, we may collect the following information directly from you:

• Contact details: Your name, address, phone number, and email.
• Order information: Details such as billing and shipping addresses, payment confirmation, and phone number.
• Account information: Your username, password, and other security-related details.
• Customer support information: Information provided in communications with us (e.g., inquiries or complaints).

Information We Automatically Collect

We may automatically collect certain information about your interaction with the Site, such as:

• Usage data: Information about how you access and use our Services (e.g., IP address, device type, and browser type).
• Cookies: Technologies such as cookies and web beacons to track your behavior on the Site.

Information We Obtain from Third Parties

We may also collect information about you from third parties, such as:

• Payment processors, who collect payment information to process your transactions.
• Advertising partners who provide information to improve targeted advertising and user analytics.

How We Use Your Personal Information

• Providing Services: To process your orders, deliver products, and manage your account.
• Marketing and Advertising: To send promotional communications and display targeted advertisements.
• Security: To detect and prevent fraud or illegal activity.
• Improvement: To enhance our Services and user experience.

Lawful Basis for Processing (GDPR)

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Cookies and Do Not Track

We use cookies and similar technologies to improve your experience on our Site. A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media or content cookies.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

For detailed information about the cookies we use, please visit Shopify Cookies Policy.

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

SMS Messaging

By providing your phone number, you consent to receiving SMS messages as outlined in our Messaging Terms and Messaging Privacy Policy.

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name and purchase information will be shared with our SMS platform. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

How We Disclose Your Personal Information

We may disclose your personal information to:

• Service providers performing functions such as payment processing and shipping.
• Business partners for marketing purposes.
• Government authorities to comply with legal obligations.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Security and Retention

We use reasonable measures to protect your information. We retain your information only as long as necessary to fulfill our obligations and as required by law.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Your Rights

Depending on where you reside, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of the sale or sharing of your personal information.
• Port your data to another service.

GDPR (European Economic Area Residents)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA (California Residents)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

To exercise these rights, contact us at support@mydrpaw.com.

Contact

For questions about this Privacy Policy, contact us:

EURO CONSULT GROUP LTD

61 High Street, London, England, E17 7AD

Email: support@mydrpaw.com